Animo Sano Psychiatry

The work

• Designed and built Hope end to end. Crisis messages and simple shortcuts are handled before generation. Retrieval uses keyword search and Gemini embeddings, then a low-temperature prompt constrained to retrieved clinic facts.
• Redacts PHI entered in free text, not only structured fields, and passes booking details into the clinic site through a signed deep link.
• Diagnosed and fixed a race condition spanning the chatbot and the internal booking website.
• Designed a multi-tenant EHR and wrote most of the implementation: payer eligibility (270/271) into appointment-clearance, Stedi claims and remittance, and DoseSpot e-prescribing.
• Introduced structured feedback collection. Lower-rated conversations inform changes to routing, FAQ content, and booking prompts.